Right first time - right every time !

Best practice.........data quality.........change management

The need to support end user competence does not end at the “go-live” date. There are many factors that will negatively affect the end-users’ and therefore the organizations competence with a new IT system. The costs of getting things wrong can be very high impacting your customers and bottom line. For example :-

• Knowledge retention falls significantly with time; particularly relevant to lesser used business processes. It is impossible for your end-users to maintain their skills levels once they leave the training environment .

• Future systems or business process changes may well require a short training intervention which can be problematic to deliver in a time and cost effective manner.

• The helpdesk may identify process steps that are not being followed properly which can lead to significant and expensive to remedy problems downstream.

• The application may “allow” users to enter data in ambiguous or erroneous ways causing significant data quality problems.

The EnlightKS approach to this is a user and context sensitive support tool, KShelper, that delivers short training interventions at the point of need, ensuring you can guide your end users to follow your specific business processes i.e. you can reinforce best practice to individual users at the point they require the support; optimizing the efficiency of your staff. 

KShelper is a unique Employee Performance Support System (or Electronic Performance Support System), EPSS, that provides a “business rule overlay” to any application and has considerable benefits to operational efficiency and compliance.

KShelper is technology agnostic and requires no modification of the host application. It may also be used across any number of applications.

Uniquely, KShelper can also deliver process reinforcement according to a job role thus providing support for segregated roles and responsibilities. Importantly, an audit trail is also included so if you need to know which of your employees are aware of the “change” then you can easily report on this.

Contact us to see how KShelper can improve your end user effectiveness.