Optimise your workforce with your processes and technology

EnlightKS help organisations deploying IT systems achieve a positive return on investment by putting people at the heart of the project. Ensuring end-users are competent and confident users of your system helps overcome one of the major hurdles facing any IT deployment – end-user adoption.

Our proven IT business change solutions combine change management tools with our simulation software and learning technologies, providing you with the most effective method to get your end-users up to speed.

Our solutions cover the entire life-cycle of end-user adoption:  

• Change communication – get users on side by merging internal project communication with web based simulations of the new IT system. Let users ‘try out’ the new application weeks or months before it actually goes live.
• Blended training methods – blend online simulation training and user testing with a lesser quantity of face to face or instructor led sessions to provide the optimal mix of knowledge delivery and assessment.
• User documentation – ensure that you have comprehensive and tailored user documentation to back up knowledge transfer and provide a foundation for future operations.
• Refresher training – run individual, simulation based training, tailored to job roles, ahead of go-live to ensure that every user understands and can use the system efficiently. 
• Certification – incorporate thorough testing of user ability and capture this information to provide accurate reports on the progress and effectiveness of the ‘knowledge transfer’ phase of the roll-out. 
• End-User support – after systems go live users need support through in-application help that can be accessed quickly and is tailored to their roles.  The documentation and system simulations can be linked to the live application to provide ongoing support and automatic notification of key changes to operating procedures without needing major retraining.

Our solutions are designed to work with any IT system, whether an off the shelf system such as Oracle or SAP, or a more bespoke package, we can help you get your end-users up-to-speed efficiently and cost effectively.

For full details of how EnlightKS can help your end-users successfully adopt new and upgraded IT please contact us.