For a Competent and Capable User Base

Ensuring end-users are competent and capable using a new system is critical to any IT deployment. In the production environment badly trained users can cause serious problems by not adhering to processes and using the system incorrectly. Ultimately this can lead to data corruption, which can have catastrophic results on the effectiveness of the system.

Our solutions enable you to measure that skills and lessons have really been learnt, helping you control the knowledge transfer process and gauge how prepared your user base is to go live on the system. 

Our unique T3C (test, train, test, certify) approach to skills assurance measures end-user competency before and after training, identifying individuals who need further training interventions to get them up to speed. Measuring gaps in end-user knowledge prior to the system going live means issues can be remedied quickly and easily, preventing them rolling over into the live system.

By addressing training issues before going live serious problems in the production system can be avoided, helping to ensure a successful deployment.

To find out how we can build skills assurance into your end-user training programme contact us.