End-user support at the point of need

Maintaining end-user knowledge of business systems and process is an ongoing challenge, and failure to respond to this knowledge erosion can be very time consuming and costly. EnlightKS' KShelper is a context sensitive support tool with demonstrable immediate benefits including:

• Increased end-user productivity
• Increased "right first time" user behaviour and reduced support costs
• Rapid and auditable change controls 

Data Quality and Integrity Reinforcement

Incorrect usage of systems can be easily identified and - using the rapid rule creation capabilities of KShelper - can be eliminated in real time. Notifications to specific end-users can also be tracked and reported, providing powerful compliance audit trails. 

Change Management

When systems or processes change, KShelper provides a solution for announcing, educating and driving this change across the organisation in real-time.

For further details of EnlightKS' end-user support tools please contact us.