REINFORCING CHANGE AT THE POINT OF NEED

This approach has immediate benefits to the organisation in terms of:

• Data quality; KShelper can be used to ensure data entry standards are met, significantly increasing “right first time” practices
• Compliance; reinforcement ensures that end-users are following the organisations’ best practices at all times
• Process change; new business processes can be captured and “pushed” to the end-users within minutes and at almost zero cost

Any system transaction or process change can be captured rapidly. This change can then be “announced” directly to the end-user in the application they are using. This process is managed centrally saving time and duplication of effort, whilst enabling system changes to be delivered rapidly to your user community.

This has significant advantages for organisations, particularly when undergoing major changes or upgrades:

• A change to the application can be rapidly turned into a scored simulation and unmistakably “announced” up to the end user at the relevant screen in the live application
• The end-user's score on the simulation can be tracked and measured to gain an overview of how well they have understood the change
• Process failure can often be attributed to systems user error; once identified this can be easily modified